Privacy Policy

Last Updated: 28/06/2025

1. Introduction

TestLife (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://testlife.co.uk/] and use our services, including participation in our physical mock tests.

2. Information We Collect

We may collect information about you in a variety of ways, including:

2.1 Personal Data

We may collect the following personal information:

• Name of the student and parent/guardian

• Email address

• Contact telephone number(s), including WhatsApp number(s) where provided

• School year

• Details relevant to event participation (e.g., special educational needs, medical information if disclosed voluntarily)

2.2 Usage Data

Information about your interaction with our website, such as:

• IP address

• Browser type

• Pages visited

• Time and date of access

2.3 Cookies

We use cookies to enhance your user experience and analyze website traffic. For more details, please refer to our Cookie Policy, if available.

3. How We Use Your Information

We use the collected information to:

• Provide and manage our online services, subscriptions, quizzes, and content

• Administer and organize physical mock test events, including registration, test day coordination, and post-event communication (such as sending feedback or results)

• Communicate with you regarding updates, offers, event information, cancellations, or rescheduling

• Respond to queries or customer support requests (including via WhatsApp communication)

• Analyze website usage and trends to improve our services

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following cases:

• Service Providers: Where necessary for service delivery (e.g., venue coordination for physical mock tests)

• Legal Obligations: To comply with applicable laws or respond to lawful requests by public authorities

• Event Management: For physical mock tests, your details may be shared internally with TestLife event staff for operational purposes only

• With Your Consent: In cases where you explicitly agree (e.g., photo consent, marketing opt-ins)

5. Security of Your Information

We implement administrative, technical, and physical security measures to help protect your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Data Protection Rights

Depending on your location and applicable data protection laws (such as the UK GDPR), you may have the following rights:

• The right to access your personal data

• The right to request correction (rectification) of inaccurate data

• The right to request deletion (erasure) of your data

• The right to restrict processing of your data

• The right to data portability

• The right to object to certain types of processing

To exercise any of these rights, please contact us at help@testlife.co.uk or WhatsApp us at 07555 978227.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including:

• Maintaining service records

• Providing post-event feedback for mock tests

• Managing customer support queries

• Fulfilling legal obligations

For physical mock test bookings, basic booking and participation details may be retained for up to 12 months for reporting and event management purposes, unless you request deletion sooner.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise your data protection rights, please contact us:

📧 Email: help@testlife.co.uk
📱 WhatsApp: 07555 978227